Executive Summary
Business Challenge
This company works in the healthcare industry and handles sensitive data, including financial information, employee information, and patient health records. An external audit revealed that their cybersecurity safeguards were insufficient. To solve the following issues, a complete security solution was needed:
Inadequate network visibility
Lack of capacity to respond to incidents
Many of the security warnings were false positives.
Inadequate in-house resources and expertise to mitigate the evolving threat
The organization sought a business partner to strengthen its cybersecurity position since it realized the impact of an attack on its business and its brand.
Our Solution
The cybersecurity provider implemented a managed SOC solution, offering 24/7 monitoring, advanced threat detection, and incident response services tailored to the organization's needs.
Solution Objectives
Achieve comprehensive visibility into the organization's IT infrastructure.
Reduce response time to security incidents.
Minimize false positives and focus on genuine threats.
Ensure compliance with industry regulations, including GDPR.
Empower internal teams through knowledge transfer and training.
Methodology
The solution was delivered in four key phases:
Initial Assessment and Planning (Weeks 1-2)
Carried out a comprehensive network assessment to identify vulnerabilities and develop a customized security strategy.
Deployment of SOC Infrastructure (Weeks 3-6)
Set up a 24/7 SOC, integrating real-time threat detection tools and streamlining alert management systems.
Training and Knowledge Transfer (Weeks 7-8)
Conducted cyber awareness training and conducted incident response exercises to empower internal teams.
Go-Live and Continuous Optimization (Week 9 and Beyond)
Deployed the SOC and continued the process of making adjustments to maximize security.
Results
The collaboration yielded significant improvements across various metrics:
Enhanced Security Posture
- Detection of nearly 93% more security events than previously reported
- False positive detection was reduced by 79%. Thus, they can focus their time on the relevant threats
Stronger Operational Efficiencies
- Decrease in the average time required for incident responses by 70%
- Reallocation of 34% of IT capacity back to core business applications
Cost Savings
- 40% decrease in operating expense compared with building an internal capability
- 49% decrease in costs for recovering from incidents
Increased Compliance and Reduced Risk
- Attained GDPR and other regulatory compliance
- Risk exposure was reduced by 65%
Team and Knowledge Achievement
- Improved cybersecurity knowledge and literacy among the company's employees
- The team's self-sufficiency in carrying out independent cybersecurity tasks increased by 75%
Improved Customer Satisfaction
- Customer satisfaction percentage increased by 11 % as services were maintained purely.